But Instagram and other services remained down in some areas for much longer, leading us to believe services resumed on a region-by-region basis.ĭownDetector (opens in new tab) – a website that tracks outages of online services – had shown that all services were struggling in many territories. The outage started with the company's Newsroom (opens in new tab) and extended to the full site and social network.

We apologize to all those affected, and we’re working to understand more about what happened today so we can continue to make our infrastructure more resilient.' We understand the impact outages like these have on people’s lives, and our responsibility to keep people informed about disruptions to our services. 'People and businesses around the world rely on us everyday to stay connected. We also have no evidence that user data was compromised as a result of this downtime. We want to make clear at this time we believe the root cause of this outage was a faulty configuration change.

'Our services are now back online and we’re actively working to fully return them to regular operations.

This disruption to network traffic had a cascading effect on the way our data centers communicate, bringing our services to a halt.

'Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication.

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